DocOBX
Joined: Aug 01, 2020
Posts: 20
Reverbistan Republic
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Posted on May 16 2021 10:26 PM
Of course, nowwwwwww I find out Peterson offers a screen protector via its Website for $9.99 shipped. And, no, the factory plastic covering over the screen (I had left it in place because why not?) afforded no impact protection.
The capo on the floor in the background is the implement of destruction. It fell ~30” from my music stand and scored a direct hit.  The tuner still functions fine—for now.
Moral of the story: protect your LCD screens. Also, gravity works. That is all. Carry on.
— Trust me. The sharks are the least of our problems.
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DeathTide
Joined: Apr 13, 2018
Posts: 1380
New Orleans
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Posted on May 16 2021 10:50 PM
Ouch! I have one of those and I love it. Dang capos always lousing up the works!
— Daniel Deathtide
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DocOBX
Joined: Aug 01, 2020
Posts: 20
Reverbistan Republic
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Posted on May 16 2021 11:17 PM
DeathTide wrote:
Ouch! I have one of those and I love it. Dang capos always lousing up the works!
Indeed, DeathTide. I’d laid the capo on the stand when I was picking some surfgrass on my D-18 earlier In the day and had forgotten about it. I’m taking it as a sign.
— Trust me. The sharks are the least of our problems.
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DocOBX
Joined: Aug 01, 2020
Posts: 20
Reverbistan Republic
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Posted on Jun 02 2021 12:06 AM
UPDATE:
I received a new LCD cover with detailed instructions and color photos to guide me through the repair, in less than a week after having sent Peterson an email describing the damage (kudos to Sue Haslam, John Norris, and Peterson CS). I also ordered the screen protector.
Peterson did not charge me a cent for either nor for shipping. I fully expected to have to send my tuner in for repair, wait weeks, and pay enough to make damage that was wholly my fault painful enough that I would not repeat the mistake. Nope. “Here are the parts; this is how you fix it; let us know if you need help.” Awesome. 10 minutes later, my tuner was as good as new.
I would have bought another StroboStomp in a heartbeat if mine needed to be replaced for any reason, and that was before my experience with Peterson CS. Worth $139? Youbetcha.
— Trust me. The sharks are the least of our problems.
Last edited: Jun 09, 2021 12:00:34
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Toneschaser
Joined: Jun 14, 2012
Posts: 462
Ohio!
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Posted on Jun 03 2021 09:03 AM
Thanks for the heads up, I bought the protector last week.
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MichaelK7
Joined: Jul 01, 2018
Posts: 106
NYC
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Posted on Jun 07 2021 01:41 PM
I just got one of these tuners (and love it), and left the factory plastic on thinking it was the same thing as the protector they sell. Thanks to this thread I know better, and am ordering one today!
— Deal with reality, or reality will deal with you.
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DeathTide
Joined: Apr 13, 2018
Posts: 1380
New Orleans
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Posted on Jun 07 2021 04:08 PM
I’m ordering a second as a backup! And I guess screen protectors.
I’ve never had even close to this tuner’s performance with any other brand. I love it. Great to know they support their customers!
— Daniel Deathtide
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Surfadelphia
Joined: Sep 04, 2017
Posts: 437
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Posted on Jun 08 2021 08:03 AM
Glad things worked out for you.
Kudos to the folks over at Peterson for fantastic customer service.
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DocOBX
Joined: Aug 01, 2020
Posts: 20
Reverbistan Republic
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Posted on Jun 09 2021 01:49 PM
DeathTide wrote:
I’m ordering a second as a backup! And I guess screen protectors.
I’ve never had even close to this tuner’s performance with any other brand. I love it. Great to know they support their customers!
Word.:agree:
I could get by without everything else on my pedal board, even my Milkman F-Stop--I would not like it, but I could do it if I had to. My StroboStompHD though? Might as well take away my guitar cable. lol GP&R, RM
— Trust me. The sharks are the least of our problems.
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