rfcii
Joined: Oct 28, 2018
Posts: 186
Quimper Peninsula, WA
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Posted on Jun 13 2021 09:21 PM
Hello!
I have a SurfyBear Classic and love it - except for one detail. The power lamp has burned out two times! I'm using the power supply which it came with, and I have it plugged into a surge protector power strip in an outlet which has not caused any other problems. The lamps have lasted about 2 weeks and then suddenly are stop working.
I did, of course, ask Surfy Industries about this, and the tech support said "this shouldn't happen, we will send you a new lamp". The replacement lamp is appreciated, but I would like to get to the bottom of this!
Has anyone else had this happen? There is very little I can see to check on the circuit board, but I am comfortable using a multimeter, or soldering a resistor in place or anything else that may help. I don't really NEED the lamp to be functional, since the power status is pretty clear otherwise, but on a $400 unit this is a little disappointing.
Thanks for any suggestions if you have em!
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djangodeadman
Joined: Jan 25, 2007
Posts: 1568
Brighton UK
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Posted on Jun 14 2021 12:53 AM
Ask them to replace the whole thing. There is clearly a problem with it and they are decent people.
— Los Fantasticos
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surferjoemusic
Joined: Jan 01, 2008
Posts: 2107
Livorno
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Posted on Jun 14 2021 10:35 AM
Think how lucky you are, it’s only a reverb unit 
Sometimes you buy a 2000$ fender amp and the bulb burns periodically too.
We offered to help and to GET to the bottom of this. So why complaining?
Also for what I have understood the bulb you replaced was not the correct one.
Replacing the unit: did you register for warranty?
— Lorenzo "Surfer Joe" Valdambrini
(www.surfmusic.net)
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surferjoemusic
Joined: Jan 01, 2008
Posts: 2107
Livorno
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Posted on Jun 14 2021 10:37 AM
djangodeadman wrote:
Ask them to replace the whole thing. There is clearly a problem with it and they are decent people.
Yes Jon, we are decent people.
Most companies don’t even answer the emails  so I can CONFIRM we are decent people. And everybody gets help every single time.
— Lorenzo "Surfer Joe" Valdambrini
(www.surfmusic.net)
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djangodeadman
Joined: Jan 25, 2007
Posts: 1568
Brighton UK
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Posted on Jun 14 2021 02:06 PM
surferjoemusic wrote:
djangodeadman wrote:
Ask them to replace the whole thing. There is clearly a problem with it and they are decent people.
Yes Jon, we are decent people.
Most companies don’t even answer the emails so I can CONFIRM we are decent people. And everybody gets help every single time.
Exactly so.
— Los Fantasticos
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rfcii
Joined: Oct 28, 2018
Posts: 186
Quimper Peninsula, WA
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Posted on Jun 14 2021 10:41 PM
surferjoemusic wrote:
We offered to help and to GET to the bottom of this. So why complaining?
Also for what I have understood the bulb you replaced was not the correct one.
Hi there-
I hope this didn't read as a complaint! I am trying to resolve this on my own, if possible, since I do NOT want to ask to have the unit replaced. That would be a little silly. I did write in for tech support, and the response that I got was that "this shouldn't happen" but there was no further inquiry into what is going on, just an offer to replace the lamp. I did express appreciation for this, and actually said I did NOT want warranty service.
My thought was that among the hardware heads here, perhaps someone had an idea to help troubleshoot.
I'm very sorry this read as a complaint - it would hopefully read as an attempt to gather more information and take care of some of my gear instead of wanting to send it back over a pretty trivial issue.
Good vibes,
rob
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Reverb17
Joined: Jun 14, 2006
Posts: 525
NYC
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Posted on Jun 14 2021 11:49 PM
It didn't sound like a complaint to me...and even if it was (which is wasn't), you were simply asking if anyone else had this problem.
Nothing to apologize for.
— TarantinosNYC
TarantinosNYC FB page
The WrayCyclers FB page
Rockaway Beach Surf Music Festival
Last edited: Jun 14, 2021 23:49:34
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Gilette
Joined: May 04, 2014
Posts: 734
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Posted on Jun 15 2021 12:33 AM
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Last edited: Mar 03, 2022 04:43:17
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bjoish
Joined: Jul 06, 2010
Posts: 597
Stockholm
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Posted on Jun 15 2021 05:09 AM
Yes Frank, the bulbs for the SurfyBear Classic are 12V 100mA with an expected life of 10000h.
Most amps have 6V bulbs. When using one of those in a SB they well break quite fast.
rfcii, we have sent a replacement bulb to you, that will most certainly solve the problem.
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Gilette
Joined: May 04, 2014
Posts: 734
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Posted on Jun 15 2021 01:43 PM
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Last edited: Mar 03, 2022 04:44:40
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TheOutpost
Joined: May 26, 2020
Posts: 271
Highlands Ranch
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Posted on Jun 15 2021 03:35 PM
I can attest that Surfy Industries has the best customer service in the industry if not anywhere. Even better than Chick-Fil-A. Ted will take care of you well if you are Stateside
— Social Media
https://www.facebook.com/TheOutpost/
https://www.instagram.com/theoutpostmusic/
Music
https://theoutpostmusic.bandcamp.com/
https://soundcloud.com/theoutpostmusic/
Merch
https://the-outpost-merch-store.printify.me/products
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LHR
Joined: Aug 23, 2006
Posts: 2123
The jungle
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Posted on Jun 19 2021 12:56 PM
I have a Surfybear reverb, one of the original models. I honestly did not know it had a light. Not gonna dig it out to verify, but if you had asked me yesterday, I would have said, "No, it does not."
Generally speaking, I just listen for the syrupy reverberation and then I can tell if it is on or not. I mean, a pilot light is super cool, though, no doubt. Not sure I would take this to a public Internet forum, however, since the company is Johnny-on-the-spot usually RE support via email.
— SSIV
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Toneschaser
Joined: Jun 14, 2012
Posts: 462
Ohio!
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Posted on Jun 22 2021 09:29 AM
Nice, a supplier getting defensive when a customer has a legit question about their purchase.
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surferjoemusic
Joined: Jan 01, 2008
Posts: 2107
Livorno
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Posted on Jun 22 2021 10:36 AM
Toneschaser wrote:
Nice, a supplier getting defensive when a customer has a legit question about their purchase.
Considering this is the place where the SurfyBear project was born, yes. SurfGuitar101 people are our family. I guess you are new ;) Welcome to the forum.
— Lorenzo "Surfer Joe" Valdambrini
(www.surfmusic.net)
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Toneschaser
Joined: Jun 14, 2012
Posts: 462
Ohio!
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Posted on Jun 22 2021 12:38 PM
Play it however you see fit. As long as the customer get their issue resolved.
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