Donation Issue

twang10

Joined: Dec 12, 2018
Posts: 24
New Zealand

Posted on Aug 21 2023 02:56 AM

Brian,
Has something changed about the way donations are made?

I tried three times to make a donation but keep getting a notice that
"Donations to this recipient aren't supported in this country"
(the country referred to is NZ)

I tried both Paypal and credit card, neither worked.

I've had no problems in the past.

thanks.

Top

Brian

Joined: Feb 25, 2006
Posts: 19283
Des Moines, Iowa, USA
United States

Posted on Aug 21 2023 11:06 AM

Hi -

I am not aware of anything changing but Paypal is known to do weird things or have bugs periodically. I would say wait a few days and try again.

I did find this on Wikipedia's donation page:

PayPal can occasionally give an error saying we do not process donations in a given country. However, you may be receiving this message because PayPal needs some additional personal identification information from you. Please contact their customer service department and inquire further. This is especially common in some parts of Asia and the Pacific Islands.

Source

Another option is to donate using Patreon.

—

Site dude - S3 Agent #202
Need help with the site? SG101 FAQ - Send me a private message - Email me

"It starts... when it begins" -- Ralf Kilauea

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twang10

Joined: Dec 12, 2018
Posts: 24
New Zealand

Posted on Aug 21 2023 10:12 PM

Okay thanks, although there isn't a problem donating to other websites.

As a test I made a small donation to archive.org using Paypal and it went through no problem.

I then tried donating again to here and wasn't able to (same notice as before). So there is something strange going on, but I'll wait for a few days as per your suggestion, and try again.

Top

Brian

Joined: Feb 25, 2006
Posts: 19283
Des Moines, Iowa, USA
United States

Posted on Aug 22 2023 08:17 AM

It's quite possible Paypal changed something on their end and I need to update the button code. Let's see if more people report problems and wait a week or so. Thanks for trying!!

—

Site dude - S3 Agent #202
Need help with the site? SG101 FAQ - Send me a private message - Email me

"It starts... when it begins" -- Ralf Kilauea

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rfcii

Joined: Oct 28, 2018
Posts: 184
Quimper Peninsula, WA
United States

Posted on Aug 22 2023 08:47 AM

I just made a donation which issued a receipt email so I assume it went through. However, the "success" page after processing came up blank.

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Brian

Joined: Feb 25, 2006
Posts: 19283
Des Moines, Iowa, USA
United States

Posted on Aug 22 2023 09:15 AM

Thank you for the donation! I suspect the problem is with non-US addresses but we'll see.

—

Site dude - S3 Agent #202
Need help with the site? SG101 FAQ - Send me a private message - Email me

"It starts... when it begins" -- Ralf Kilauea

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PipelineMagazine

Joined: Mar 29, 2006
Posts: 107
London
United Kingdom

Posted on Aug 23 2023 12:50 PM

It's just worked for me from the UK.

Alan

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SabedLeepski

Joined: Jul 18, 2018
Posts: 128
Tilburg
Netherlands

Posted on Aug 23 2023 01:05 PM

No issues from the Netherlands.

I'm starting to thing this issue report is just a scheme to get more people to make donations

—

Surfin’ Europe – Surf gigs in Europe
The Malbehavers – Instrumental Surf Music from Tilburg (NL)
Tout Tilburg Surft – Malbehavers’ debut EP

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Brian

Joined: Feb 25, 2006
Posts: 19283
Des Moines, Iowa, USA
United States

Posted on Aug 23 2023 05:32 PM

Thanks for the donations!! I don't know what to tell you, I changed nothing on my end and I'm sure twang10 hasn't made any either. Paypal has a habit of randomly breaking or changing things.

SabedLeepski wrote:

I'm starting to thing this issue report is just a scheme to get more people to make donations

—

Site dude - S3 Agent #202
Need help with the site? SG101 FAQ - Send me a private message - Email me

"It starts... when it begins" -- Ralf Kilauea

Top

Padraig

Joined: Feb 26, 2022
Posts: 399
Dollars, Taxes
United States

Posted on Aug 23 2023 05:47 PM

Such a great outpouring of donations for the site. Great to see!

—

Patrick

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twang10

Joined: Dec 12, 2018
Posts: 24
New Zealand

Posted on Aug 23 2023 10:49 PM

So my scheme is working

I tried donating again but still no luck.

I did a search on the paypal community archives and this exact problem has occurred tn the past, numerous times.

There was no response and therefore no solution from Paypal..

Suggestions from the community that were successful include:

use the recipient's email address to send the money
send the money to the recipient's paypal address
the recipient added their paypal.me account to the button code

I'm determined to make a donation in spite of Paypal's opposition.

If it's okay with you Brian, I'll try sending the money to your email address

Could you PM with the address to use.

Thanks
Archie

Top

twang10 Joined: Dec 12, 2018 Posts: 24	Posted on Aug 21 2023 02:56 AM Brian, Has something changed about the way donations are made? I tried three times to make a donation but keep getting a notice that "Donations to this recipient aren't supported in this country" (the country referred to is NZ) I tried both Paypal and credit card, neither worked. I've had no problems in the past. thanks. Top
Brian Joined: Feb 25, 2006 Posts: 19283 Des Moines, Iowa, USA	Posted on Aug 21 2023 11:06 AM Hi - I am not aware of anything changing but Paypal is known to do weird things or have bugs periodically. I would say wait a few days and try again. I did find this on Wikipedia's donation page: PayPal can occasionally give an error saying we do not process donations in a given country. However, you may be receiving this message because PayPal needs some additional personal identification information from you. Please contact their customer service department and inquire further. This is especially common in some parts of Asia and the Pacific Islands. Source Another option is to donate using Patreon. — Site dude - S3 Agent #202 Need help with the site? SG101 FAQ - Send me a private message - Email me "It starts... when it begins" -- Ralf Kilauea Top
twang10 Joined: Dec 12, 2018 Posts: 24	Posted on Aug 21 2023 10:12 PM Okay thanks, although there isn't a problem donating to other websites. As a test I made a small donation to archive.org using Paypal and it went through no problem. I then tried donating again to here and wasn't able to (same notice as before). So there is something strange going on, but I'll wait for a few days as per your suggestion, and try again. Top
Brian Joined: Feb 25, 2006 Posts: 19283 Des Moines, Iowa, USA	Posted on Aug 22 2023 08:17 AM It's quite possible Paypal changed something on their end and I need to update the button code. Let's see if more people report problems and wait a week or so. Thanks for trying!! — Site dude - S3 Agent #202 Need help with the site? SG101 FAQ - Send me a private message - Email me "It starts... when it begins" -- Ralf Kilauea Top
rfcii Joined: Oct 28, 2018 Posts: 184 Quimper Peninsula, WA	Posted on Aug 22 2023 08:47 AM I just made a donation which issued a receipt email so I assume it went through. However, the "success" page after processing came up blank. Top
Brian Joined: Feb 25, 2006 Posts: 19283 Des Moines, Iowa, USA	Posted on Aug 22 2023 09:15 AM Thank you for the donation! I suspect the problem is with non-US addresses but we'll see. — Site dude - S3 Agent #202 Need help with the site? SG101 FAQ - Send me a private message - Email me "It starts... when it begins" -- Ralf Kilauea Top
PipelineMagazine Joined: Mar 29, 2006 Posts: 107 London	Posted on Aug 23 2023 12:50 PM It's just worked for me from the UK. Alan Top
SabedLeepski Joined: Jul 18, 2018 Posts: 128 Tilburg	Posted on Aug 23 2023 01:05 PM No issues from the Netherlands. I'm starting to thing this issue report is just a scheme to get more people to make donations — Surfin’ Europe – Surf gigs in Europe The Malbehavers – Instrumental Surf Music from Tilburg (NL) Tout Tilburg Surft – Malbehavers’ debut EP Top
Brian Joined: Feb 25, 2006 Posts: 19283 Des Moines, Iowa, USA	Posted on Aug 23 2023 05:32 PM Thanks for the donations!! I don't know what to tell you, I changed nothing on my end and I'm sure twang10 hasn't made any either. Paypal has a habit of randomly breaking or changing things. SabedLeepski wrote: I'm starting to thing this issue report is just a scheme to get more people to make donations — Site dude - S3 Agent #202 Need help with the site? SG101 FAQ - Send me a private message - Email me "It starts... when it begins" -- Ralf Kilauea Top
Padraig Joined: Feb 26, 2022 Posts: 399 Dollars, Taxes	Posted on Aug 23 2023 05:47 PM Such a great outpouring of donations for the site. Great to see! — Patrick Top
twang10 Joined: Dec 12, 2018 Posts: 24	Posted on Aug 23 2023 10:49 PM So my scheme is working I tried donating again but still no luck. I did a search on the paypal community archives and this exact problem has occurred tn the past, numerous times. There was no response and therefore no solution from Paypal.. Suggestions from the community that were successful include: use the recipient's email address to send the money send the money to the recipient's paypal address the recipient added their paypal.me account to the button code I'm determined to make a donation in spite of Paypal's opposition. If it's okay with you Brian, I'll try sending the money to your email address Could you PM with the address to use. Thanks Archie Top

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Donation Issue